Cancellations before dispatch
You may contact us to request cancellation of a pre-order before it is dispatched. Approved cancellations will be refunded to the original payment method.
After dispatch
If your order arrives damaged, incorrect or faulty, contact us promptly with your order number and photographs where relevant so we can resolve it.
For hygiene and safety reasons, opened toothpaste cannot normally be returned simply because you change your mind. This does not limit your statutory rights where goods are faulty, damaged or not as described.
Nothing on this page affects your rights under UK consumer law.